MICROSOFT OFFICE EMAIL KEEPS GOING TO JUNK FOR MAC
To work around this issue, follow these steps in Outlook for Mac 2011: On the Tools menu, click Junk E-mail Protection. Click Ignore on the Delete group on the Home tab of the ribbon. Users who are using Outlook for Mac 2011 together with an Exchange 2013 account or some Office 365 accounts cannot adjust the Junk E-mail Protection settings in Outlook because that option is unavailable.Select the message that is currently set to be ignored by Outlook. TEAMS doesnt see my Contacts when logged into my TEAMS account tied into GoDaddy.To resolve this problem, remove the "ignore" status of the email thread using the following steps: If the Ignore control is highlighted, as shown in the following figure, the conversation thread on that message is currently being ignored by Outlook. Emails landing in junk due to Microsoft Office 365 'change' Microsoft says it has rectified an issue that saw emails being routed to the user's junk folder incorrectly. Note: You can tell that a message is being ignored by the status of the Ignore control on the ribbon. After your message, I did empty out the deleted folder, but in doing so the new emails started going missing completely which is even worse now. If a future message related to the originally ignored message arrives in your Inbox, Outlook automatically moves these future messages to your Deleted Items folder. The folder name is junk that is located in deleted folder but its not the system Junk folder because system Junk is still present at root level and some external junk mail is going in that folder.
Outlook deletes the email and it also keeps track of all future email related to the ignored message. This problem occurs when you select Ignore on an email message and then a later message from that thread comes into your mailbox. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.When you are utilizing the Ignore feature in Outlook, messages are automatically moved to the Deleted Items folder. Microsoft Outlook is usually provided along with Microsoft office and has a good built-in junk mail filter. A user reports a lot of her emails keep ending up in junk and they are not spam. Get answers from your peers along with millions of IT pros who visit Spiceworks.
If the response is helpful, please click " Accept Answer" and upvote it. Office 365 emails keep going to Junk email. Thanks for your understanding and hope your issue would be resolved soon. Select the email which you want to make as Not Junk. If a normal email has already been filtered to the junk email folder, you can mark this email and it’s sender as Not Junk to prevent it from going to junk folder in the future. If that's invalid or you still need further assistance, please provide us with more information about your issues. Mark email and email sender as Not Junk in Outlook. If the prompt actually displays the message was marked as spam using a junk filter other than the Outlook Junk E-mail filter, it may be related to your account itself instead of Outlook Junk option, so please contact your mailbox admin directly to check the virus scanner and/or Junk E-mail filter settings on the mail server.īesides, if it doesn't indicate a reason why the message sits in the Junk E-mail folder, in the point of Outlook client, the issue may occur when you have created a move rule to move any messages to Junk folder automatically, it's suggested to check your Outlook rule and turn off it to test. so in order to further confirm your issue, could you please provide a screenshot of the detailes of the message?(Notice: Please hide your personal information in the screenshot for security.)īased on my research, if you are prompted to message was marked as spam using the Outlook Junk E-mail filter, the issue may be related to your Junk E-mail settings in Outlook, it's suggested to change the level of junk email option or turn off it to test if the issue has any difference. Hi the account that you are using(Microsoft 365 or others)? And what's the specific version of your Outlook desktop client(File>Office account>About Outlook), please ensure that you have updated to the latest version of Outlook.Īs I know, there would be a prompt message above the Junk Mail like below, which could help us confirm whether the message has been filtered out by the Outlook Junk E-mail filter or by something else. Select the email which you want to mark as Not Junk.
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